Returns & Exchanges
Due to the perishable nature of our cupcakes, Georgetown Cupcake does not accept returns or offer refunds for products once they have been shipped or picked up. We are committed to your satisfaction and will work with you to resolve any issues regarding damage or order inaccuracies.
Inspect Your Order
Please examine your cupcakes immediately upon arrival or pickup to ensure they meet our quality standards and your order specifications.
Contact Customer Care
If there is an issue with your order, please email our team within 24 hours of receipt with your order number and a photo of the product.
Internal Review
Our quality assurance team will review your claim and the provided documentation to determine the appropriate resolution, such as a replacement or store credit.
Resolution Delivery
If a replacement is approved, we will prioritize a new shipment or schedule a new pickup time to ensure you receive your fresh treats as quickly as possible.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing